Call Sept 25, 2026 · 4:00 PM CST · Tommy, Mark, Brian and Roark
1 · H2o Bot: what it does
One app that replaces the three systems TWH runs today (the field-service system, the route software and the accounting system). It runs on AWS in TWH's own account.
157features built
156partly built
123on hold / later
176dropped (not used today)
BuiltPartly built
Overview
Home: open estimates, unscheduled jobs, what's owed
Dash: the view Mark uses today
Schedule board: who goes where
Customers & sales
Customer record with sites and equipment
Leads, fed by the website lead forms
Estimates → deposit → job
Job record and job costing
Invoices, including progress billing
Service plans
Memberships with scheduled visits
Billed automatically on a cycle
Service-due calendar
Outreach to filtration customers when service is due
Routing & delivery
Routes, delivery days and delivery orders
Route sequencing and schedule changes
Driver's day on a phone
Equipment tracking (coolers, systems)
Recurring and rental charges
Money
Payments and payment batches
Statements and aging
Charge run for cards on file
Expenses from the bank statement
Accounting (built in)
Chart of accounts, ledger and journal
Receivables and bank reconciliation
Month-end close
Purchase orders and vendor bills
Inventory counts and valuation
Team & payroll
Team members and pay rates
Time & attendance from job clocks
Pay runs with withholding and year-to-date totals
Reporting
Business insights: goals vs. actual
Dashboards across every area
Reports: jobs, estimates, invoices, payments
Customer portal
Customers approve estimates with a signature
View and pay invoices online
Sign in with a six-digit code
Office tools
Inbox: messages, calls and shared documents
Price book and settings
Help with a feature map (old vs. new)
Shared feedback page
▸ See the full feature list
Built but switched off until the final sprint: sending email and texts, card processing and check printing.
2 · Websites we're building
Each brand site has a Feedback button. Notes save automatically and nobody has to log in.
Site
What it is
Dev link
3 · Timeline
Set dates and status during the call and the chart updates on its own. Your edits stay saved in this browser.